Help Center

Place your order via our online platform directly in three simple steps!

Step 1: 
Select your preferred Graduation Bouquet , & click "Add To Cart" 

Step 2: 
Browse the Graduation Plush Toy collection, and on your preferred Soft Toy's product page, click "Add To Cart"

Step 3: 
Continue with the Check-Out & Payment process, and you are done!
(An automated confirmation email will be sent to your email)

* Total Price of Plush Bouquet = Price of Flowers + Price of Soft Toy

Place your order via our online platform directly in two simple steps!

Step 1:
At your desired items's product page, click "ADD TO CART" 

Step 2:
Continue with the Check-Out & Payment process, and you are done!
(An automated confirmation email will be sent)

Cash on Delivery / Collection are strictly not allowed. 

All orders will have to be placed, paid and confirmed via our online shop before it is prepared for collection/delivery

No, our office is currently limited for self-collection of confirmed orders only. 

The images of our products are taken in-house so the pictures and description are true to the actual items.

Currently all our available products are listed on our website.

You are able to purchase all available products via our website for an immediate confirmation! 

Do follow us on Social Media platforms (Instagram / Facebook) for news when there is a restock! 

We would only require a full 24 hours’ notice for all orders

However, for bouquets we would recommend orders to be placed at least 3 days in advance

For any other customized order, please place your order at least 5 days in advance

We would be able to provide you with the picture of the bouquet within 3 days after the delivery. 

*Upon requests made when placing order only during non-peak periods

“Shipping Address”: Recipient’s delivery address & details

“Billing Address”: Sender’s address & details 

There are 3 delivery timings: 

1. 9AM to 2PM
2. 1PM to 6PM
3. 6PM to 10PM 

Delivery will be made to recipient anytime within the timeslot chosen.
Requests for a specific timeslot for delivery is not allowed. 

If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $35)

Weekdays (Monday to Friday)
1PM - 7PM 

Blk 1014 Geylang East Ave 3 #06-238 Singapore 389729

For collection of orders paid & confirmed online only

You are able to schedule the delivery/collection!
Simply select the available delivery/collection date upon checkout. We only will require 24 hours notice for all orders 

1. (i) FREE orders above $100
   (ii) $9.90/location* for orders below $99.99
   

* Locations is not inclusive of: 

• All Islands outside of mainland Singapore including Sentosa
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• Resort World at Sentosa
• All Power Statiions
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Marina Bay Sands
• Any general restricted area (Please call or email if you are unsure)

You are able to select your preferred Delivery Timeslot under “Shipping Method” during the Checkout process.

Delivery will be made to recipient anytime within the Timeslot chosen

Request for specific timing is only available for "Specific Timing Delivery" 
If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $35)

We are able to deliver island-wide except: 

All Islands outside of mainland Singapore including Sentosa

All Military Camps and Defense facilities

All Police, special operations and SCDF stations

All Military and Commercial Airports or Airbases

All Naval Bases

All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)

All Airports including Changi Airport, Airline House, and high security areas

Parliament House

IRAS

All Prisons or detention facilities

All immigration checkpoints including Woodlands and Tuas Checkpoints

Senoko Incineration Plant

Resort World at Sentosa

All Power Stations

Tuas south Ave and surrounding industrial areas

Embassies or Intenational schoolds with high security entry 

Marina Bay Sands

Any general restricted area (Please call or email if you are unsure)

If you will want to surprise your recipient, do input your Mobile Number as the Recipient's point of contact so he/she will not get notifications when our delivery team is on the way! 

Yes! For all of our orders, there will be no receipt and Sender’s information in the Delivery Order.

If the Recipient contacts us for the Sender’s information, we would not reveal it as well!

The Standard Operating Procedure would be:

1. Our Delivery team would be contacting the Recipient for instructions*
2. If the Recipient is uncontactable, we would contact the Sender for instructions*
3. If both Recipient and Sender is unavailable, the Delivery Team would leave the bouquet at the door by default
4. If Delivery team is instructed to bring the bouquet back to the office
   (i) Collection of the bouquet will be available on the next working day
   (ii) Re-Delivery will be charged at $10/location

*Instructions: Leave at the door, or to bring it back to TOKI’s office

We would encourage to arrange for a night delivery(the day before) to avoid paying extra for Specific Hour Deliveries. 

Our bouquets will remain fresh overnight as long as it is left in cool temperature (e.g. Air condition room, Cool room temperature) and left standing in a upright position.