Help Center

Place your order via our online platform directly in three simple steps!

Step 1: 
Select your preferred Graduation Bouquet , & click "Add To Cart" 

Step 2: 
Browse the Graduation Plush Toy collection, and on your preferred Soft Toy's product page, click "Add To Cart"

Step 3: 
Continue with the Check-Out & Payment process, and you are done!
(An automated confirmation email will be sent to your email)

* Total Price of Plush Bouquet = Price of Flowers + Price of Soft Toy

Place your order via our online platform directly in two simple steps!

Step 1:
At your desired items's product page, click "ADD TO CART" 

Step 2:
Continue with the Check-Out & Payment process, and you are done!
(An automated confirmation email will be sent)

Most definitely! 
You can just add the item into the cart & purchase the item directly! 

No, Cash on Delivery / Collection are strictly not allowed. 

All orders will have to be placed, paid and confirmed via our online shop before it is prepared for collection/delivery

No, our office is currently limited for self-collection of confirmed orders only. 

The images of our products are taken in-house so the pictures and description are true to the actual items.

Currently all our available products are listed on our website. You are able to purchase all available products via our website for an immediate confirmation! 

For restocks news, do follow our Social Media platforms for the latest news! 

Facebook: TOKI SG
Instagram: @TOKI.SG

Do follow us on Social Media platforms (Instagram / Facebook) for news when there is a restock! 

We would only require a full 24 hours’ notice for all orders

However, we would recommend orders to be placed as early as possible when the dates are available to secure the items!

We would be able to provide you with the picture of the bouquet within 3 days after the delivery. 

*Upon requests made when placing order only during non-peak periods

Delivery: 
Standard Delivery Slot: $9.99/location
* FREE with orders above $100.00
* Monday to Sunday : 9AM-2PM, 1PM-6PM, 6PM-10PM

1 Hour Specific Timing Delivery: $35
* Not Included in any free delivery promotion
* Reply to confirmation email with preferred timing

Self-Collection: 
1014 Geylang East Ave 3#06-238 Singapore 389729
Monday - Friday: 1PM to 7PM
*For other timings, do check with us at +65 8754 7578 before placing your order!

Postage:
SingPost SmartPac - $3.80
Up to 2kg, within 324 x 229 x 65mm
2 -3 Working days, will be posted out the day after order is placed

Usually our earliest date for Delivery/Self-Collection will be:

Tomorrow [9-2PM for delivery, 1-7PM for collection]

However, please do add the items of your choice into cart - the available dates for delivery/self-collection will be shown for selection & for immediate confirmation. 

For Same-Day delivery, do Whatsapp us at +6587547578 with the following
- What items are you looking at
- What time do you need it by
- Delivery address (if applicable)

“Shipping Address” =  Recipient’s delivery address & details

“Billing Address” = Sender’s address & details 

Yes it would be ideal if you fill in your details in case if there are any issues we can contact you instead of the recipient prior to delivery. 

Rest assured, no receipt and details from Sender will be provided to the Recipient upon delivery

There are 3 delivery timings: 

1. 9AM to 2PM
2. 1PM to 6PM
3. 6PM to 10PM 

Delivery will be made to recipient anytime within the timeslot chosen.

Requests for a specific timeslot for delivery is not allowed under Standard Delivery Timings.
If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $35)

Weekdays (Monday to Friday)
1PM - 7PM 

Blk 1014 Geylang East Ave 3 #06-238 Singapore 389729

For collection of orders paid & confirmed online only

You are able to schedule the delivery/collection. Simply select the available delivery/collection date upon checkout. We only will require 24 hours notice for all orders 

1. (i) FREE orders above $100
   (ii) $9.90/location* for orders below $99.99
   

* Locations is not inclusive of: 

• All Islands outside of mainland Singapore including Sentosa
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• Resort World at Sentosa
• All Power Statiions
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Marina Bay Sands
• Any general restricted area (Please call or email if you are unsure)

You are able to select your preferred Delivery Timeslot under “Shipping Method” during the Checkout process.

Delivery will be made to recipient anytime within the Timeslot chosen

Request for specific timing is only available for "Specific Timing Delivery" 
If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $35)

+ $15 Surcharge is also required for delivery to:

·         Sentosa, Changi Airport, Changi Aviation Center and Tuas South 637, 636 postal code

·         Tuas area, for postal codes starting with 627, 628, 629, 638, 639.

·         Changi Airline house area.

Restricted Locations: 

All Islands outside of mainland Singapore

All Military Camps and Defense facilities

All Police, special operations and SCDF stations

All Military and Commercial Airports or Airbases

All Naval Bases

All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)

All Airports including Changi Airport, Airline House, and high security areas

Parliament House

IRAS

All Prisons or detention facilities

All immigration checkpoints including Woodlands and Tuas Checkpoints

Senoko Incineration Plant

Resort World at Sentosa

All Power Stations

Tuas south Ave and surrounding industrial areas

Embassies or Intenational schoolds with high security entry 

Marina Bay Sands

Any general restricted area (Please call or email if you are unsure)

If you will want to surprise your recipient, do input your Mobile Number as the Recipient's point of contact so he/she will not get notifications when our delivery team is on the way! 

Yes! For all of our orders, there will be no receipt and Sender’s information in the Delivery Order.

If the Recipient contacts us for the Sender’s information, we would not reveal it as well!

The Standard Operating Procedure would be:

1. Our Delivery team would be contacting the Recipient for instructions*
2. If the Recipient is uncontactable, we would contact the Sender for instructions*
3. If both Recipient and Sender is unavailable, the Delivery Team would leave the bouquet at the door by default
4. If Delivery team is instructed to bring the bouquet back to the office
   (i) Collection of the items will be available on the next working day
   (ii) Re-Delivery will be charged at $10/location

*Instructions: Leave at the door, or to bring it back to TOKI’s office

We would encourage to arrange for a night delivery(the day before) to avoid paying extra for Specific Hour Delivery. 

Our bouquet are preserved Flowers so it can last for months even years ahead!