FAQ

Click HERE for an interactive FAQ

PRODUCT

  • How do I place an order for a Plush Toy Bouquet?

    Step 1:
    Select your preferred Graduation Bouquet, & click "Add To Cart

    Step 2:
    Browse the Graduation Plush Toy collection , and on your preferred Soft Toy's product page, click "Add To Cart"

    Step 3:
    Continue with the Check-Out & Payment process, and you are done!
    (An automated confirmation email will be sent to your email)

  • How do I place an order? (Other than Plush Toy Bouquet)
    Step 1: At your desired items' product page, click "ADD TO CART
    Step 2: Continue with the Check-Out & Payment process, and you are done!
    (An automated confirmation email will be sent to your email)

  • Can I do Cash on Delivery / Collection?
    Cash on Delivery / Collection are strictly not allowed.
    All orders will have to be placed, paid and confirmed via our online shop before it is prepared for collection/delivery.

  • Can I come by your office/shop to view and purchase the item on the spot?
    No, our office is currently limited for self-collection of confirmed orders only.
    The images of our products are taken in-house so the pictures and description are true to the actual items.

  • Is _____ still available? Availability of _____? 
    Currently all our available products are listed on our website.
    You are able to purchase all available products via our website for an immediate confirmation! 

  • _____ is currently out of stocks on your website, can I check when will there be restocks?
    Do follow us on Social Media platforms (Instagram / Facebook) for news when there is a restock! 

  • How long in advance should I place my order?
    We would only require a full 24 hours’ notice for all orders. However, for bouquets we would recommend orders to be placed at least 3 days.
    For any other customized order, please place your order at least 5 days in advance

  • Can I request a picture of how the bouquet will look like?
    We are able to provide you with the picture of the bouquet within 3 days after the delivery. 
    *Upon requests made when placing order only

DELIVERY / SELF-COLLECTION

  • What are the Delivery / Self-Collection options? 
    Delivery:
    Standard Delivery Slot: $9.99/location
    (FREE with orders above $100.00)
    Monday to Sunday
    9AM-2PM, 1PM-6PM, 6PM-10PM
    1 Hour Specific Timing Delivery: $35
    * Not Included in any free delivery promotion
    *Reply to confirmation email with preferred timing
    Self-Collection:
    1014 Geylang East Ave 3
    #06-238 Singapore 389729
    Monday - Friday: 1PM to 7PM
    *For other timings, do check with us at +65 8754 7578 before placing your order!
    Postage:
    SingPost SmartPac - $3.80
    Up to 2kg, within 324 x 229 x 65mm

  • What is the Earliest Delivery/Self-Collection Date
     Usually our earliest date for Delivery/Self-Collection will be:
    • Tomorrow [9-2PM for delivery, 1-7PM for collection]

    However, please do add the items of your choice into cart - the available dates for delivery/self-collection will be shown for selection & for immediate confirmation

    For Same-Day orders, do Whatsapp us at +6587547578 with the following

    • - What items are you looking at
    • - What time do you need it by
    • - Delivery address (if applicable)

    • What is “Shipping Address” and “Billing Address”?
      “Shipping Address”: Recipient’s delivery address & details
      “Billing Address”: Sender’s address & details 

    • Do I have to fill in the Billing Address/Sender's Information? 
      Yes it would be ideal if you fill in your details!
      Rest assured, we would only use the information to contact the sender when there is an issue with the order before delivery. 

    • Where is the Self-Collection?
      Weekdays (Monday to Friday)
      1pm - 7pm 
      BLK 1014 GEYLANG EAST AVE 3 #06-238 SINGAPORE 389729
      For collection of orders placed online only

    • How long does it take to deliver?
      You are able to schedule the date of delivery/collection! Simply select the available delivery/collection date upon checkout. We only will require 24 hours notice for all orders 

    • What are the Delivery Timings?
      There are 3 delivery timings:
      - 9AM to 2PM
      - 1PM to 6PM
      - 6PM to 10PM
      Delivery will be made to recipient anytime within the timeslot chosen.
      Requests for a specific timeslot for delivery is not allowed. 
      If you require the bouquet to be delivered at a Specific Timing, do opt for the Specific Timing Delivery option (+ $35)

    • How much is Delivery?
      (i) FREE orders above $100
      (ii) $9.99/location* for orders below $99.99

    • Which locations do you deliver to, and where are your restricted locations? 
      Locations is not inclusive of:
      All Islands outside of mainland Singapore including Sentosa
      All Military Camps and Defense facilities
      All Police, special operations and SCDF stations
      All Military and Commercial Airports or Airbases
      All Naval Bases
      All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
      All Airports including Changi Airport, Airline House, and high security areas
      Parliament House
      IRAS
      All Prisons or detention facilities
      All immigration checkpoints including Woodlands and Tuas Checkpoints
      Senoko Incineration Plant
      Resort World at Sentosa
      All Power Statiions
      Tuas south Ave and surrounding industrial areas
      Embassies or Intenational schoolds with high security entry
      Marina Bay Sands
      Any general restricted area (Please call or email if you are unsure)

    • How does the Delivery work?
      You are able to select your preferred Delivery Timeslot under “Shipping Method” during the Checkout process.
      Delivery will be made to recipient anytime within the timeslot chosen.
      Requests for a specific timeslot for delivery is not allowed

    • I wish to send the item as a surprise, am I able to do it?
      If you will want to surprise your recipient, do input your Mobile Number as the Recipient's point of contact so he/she will not get notifications when our delivery team is on the way! 

    • I wish to send the item anonymously, am I able to do it?
      Yes! For all of our orders, there will be no receipt/sender’s information in the Delivery Order. If the Recipient contacts us for the Sender’s information, we would not reveal it as well! 

    • What happens if the Recipient is not around to receive the item?
      The Standard Operating Procedure would be:
      • Our Delivery team would be contact the Recipient for instructions*
      • If the Recipient is uncontactable, we would contact the Sender for instructions*
      • If both Recipient and Sender is unavailable, the Delivery Team would leave the bouquet at the door by default
      • If Delivery team is instructed to bring the bouquet back to the office
        (i) Collection of the bouquet will be available on the next working day
        (ii) Re-Delivery will be charged at $10/location
        *Instructions: Leave at the door, or to bring it back to TOKI’s office

    • I require my bouquet to be delivered to be in the morning but I do not wish to pay extra for the Specific Timing delivery. Any solution?
      We would encourage to arrange for a night delivery to avoid paying extra for Specific Hour Deliveries